** I would like to note that I usually write email sequences but I was asked to write website copy. I am open to other revenues of work and encourage continuous growth within your brand.
How many potential patients are slipping away every day because no one picked up the phone? Every missed call or overlooked inquiry is a missed opportunity – and potentially a bad review. In a fast-paced world, when a patient can’t reach your office on their first try they don’t hesitate to turn to your competitors. This not only costs you revenue but could affect your office’s reputation.
What if there was a way to ensure you never missed another call and ensure your staff’s day runs more smoothly, creating a happier team and more satisfied patients – without needing extra staff or longer hours?
The hidden cost of missed calls and poor follow-up
Imagine a potential patient calls the office on their lunch break, a time when many people are free to handle personal matters. But, what if your staff is also on their lunch break? Ideally, someone remembered to set it to voicemail and the phone doesn’t ring for nearly 5 minutes without the patient being answered. This situation not only frustrates the patient but also misses an opportunity to engage with them.
Another opportunity arises if your office does not have lunch breaks, this could be the perfect opportunity to introduce them to your team – giving them a chance to recharge.
There could be a surge in calls at the end of the day, especially when people are finishing up work. Your staff might get overwhelmed, or the phones could be unable to handle the influx of calls all at once. Even worse, if it’s a Friday afternoon, unanswered calls could linger over the entire weekend.
A typical dental office misses 35% of calls which can result in a revenue loss of $7,000-$9,000 per month.
What can a dental phone answering service do for you?
- Never miss a lead: Take comfort in knowing that every call will be answered promptly and each patient will be cared for.
- 24/7 Availability: Patient’s needs don’t stick to traditional office hours. If a client wakes up in the middle of the night and needs to schedule an emergency appointment, they need answers when it is convenient for them. With an AI-powered answer service, your practice is always open.
- Reducing disruptions with staff turnover: Training a new team member takes time disrupts workflow and can impact the overall patient experience. AI can handle routine inquiries, appointment scheduling, and other common tasks, ensuring your office runs smoothly been during periods of transition.
Common questions about AI in dental offices.
“Will AI feel impersonal?”
AI can be tailored to reflect your office’s unique tone and style. It uses a natural language processing (NLP) system which will ensure that every patient feels valued and cared for, just as they would with your team.
“Is it expensive?”
Implementing AI is far more cost-effective than hiring additional staff. It is able to work around the clock, and handle calls and follow-ups, freeing your team to focus on more complex tasks and in-person patient care – without adding to your payroll.
“Is AI reliable?”
AI has been tested across multiple industries and proven to be highly reliable. There are case studies that show reducing wait times and improving service levels, which can lead to a 25% increase in customer satisfaction and a significant reduction in operational costs.
Upfirst.ai has the tools you need.
The dental industry is competitive, and patient expectations are higher than ever. That is why Upfirst.ai is here to give you a competitive advantage and allow you to focus on what matters most – your patients. Take the stress out of missed calls, overwhelmed staff, and voicemail frustrations. Join the waitlist today and see how Upfirst.ai can revolutionize your dental office.